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Terms & Conditions

Our commitment
We appreciate your trust in us and put your personal information to us. We are committed to committed to protecting your privacy and take all reasonable precautions and comply with all applicable to Hong Kong from time to time to amend the law and regulations relating to the protection of personal data, to protect your personal information and will not be abused for illicit purposes. We regularly review and may amend this Privacy Policy. For more details, please refer to the following methods related to our collection, use, transfer and retention of your personal information.

Provide your personal information
Whenever you buy our products or use our service, site or mobile app, you may be asked to provide us with your personal information. You can choose not to provide personal information we request, but if you choose not to provide, we may not be able to offer our products or services for you, or you or fail to visit our website or mobile app.

Category we collect personal data
Personal data we collect may include:
(A) your name, phone number, email address, address, mailing address, e-billing address or shipping address, your birthday month and date of your payment and credit cards and any other information voluntarily provided to us by your personal information;
(B) IP address of your computer or mobile device, real-time location data, browser settings, Internet browsing history and other information recorded.

The purpose of collecting personal data
Your personal information may be used for one or more of the following purposes ("Purpose"):
(A) communication with you;
(B) to verify your identity and any account with us about your opened;
(C) any of your administration will borrow or else you have to participate in our marketing and related promotions or business activities;
(D) processing of your product or service order (including you in our site's shopping cart contents, e-billing and payment);
(E) to process and respond to your inquiries, suggestions or complaints;
(F) the development of new products and services;
(G) carry out customer surveys;
Personal Care & Information dress (h) available to You;
(I) for data analysis, market research, statistical analysis and behavior analysis to help us better understand your needs and improve our service and product quality;
(J) to personalize our website and content to meet your specific preferences;
(K) for direct marketing activities to get your consent; and
(L) any other directly relevant to any of the above purposes.

Retention of Personal Information
We will retain your personal information in accordance with relevant laws and regulations. Retention time is not longer than the time required for the purpose of completion and will be deleted as soon as reasonably object completed profile.

Direct marketing
We will from time to time use your personal data for direct marketing, including:
(A) to promote our products, services, events, competitions, promotional offers (Welfare and promotions), our special program and any other information deemed relevant, or as sending free samples;
(B) the promotion of our suppliers, partners or third party service providers of products, services, events, competitions, promotional offers (Welfare and promotions) and special programs; and
(C) conducting market research and assessment.

We will be based on the personal information you provide to different channels to provide you with details about the direct marketing activities, including advertising, mail, phone, or e-mail or text message to your mobile device.

Without your consent (including expressed no objection) before, we will not use your personal information for direct marketing activity purposes. If you wish to cancel some or all activities related to collection and direct message, you can refer to the below methods "Additional information" and listed or contact our customer service director in accordance with unsubscribe links provided to indicate your choice or request we change your selection (no extra charge).

Information Protection
To ensure that your use of our website, your personal information is safe to use, not abuse, we use advanced encryption technology and secure servers. When you send your order information, our Secure Sockets Layer (SSL) to avoid transmission of your data when a third party to be seen. We also have other security measures, including only necessary to use and have been training employees to access to personal data, any unauthorized Buyers will not be allowed.

When you visit our site, Cookies we use will automatically collect information about you (including browser and operating system, and Internet service provider's domain name that you are using). Cookies when you visit the website, the browser will store information in the computer. Our Cookies identify your computer so that we can personalize your shopping experience and to identify you when you visit the website again. We collected information from Cookies will be used for the purpose.
Most browsers default to automatically accept Cookies. You can change their own browser settings to refuse to accept Cookies. If you choose to decline Cookies, you may not use all the features and services on our website.

Third-party websites
This Privacy Policy applies only to us and our website, and not to any other third party (including the site of their operations). When you click the link and / or slogan to connect you to a third-party site or our affiliates website, you will be subject to their privacy policy constraints. While we support the protection of Internet privacy, we will not be liable for any action by a third party outside of our network taken.

Access and correction of your data
You can follow the following methods "Additional information" listed contact our customer service officer, to request access to and correction belong to your profile. We will process your request to verify your identity, and we can charge a reasonable administrative costs in relation to your request.

Modify Privacy Policy
We may revise this Privacy Policy, and published on our website ( You visit this Privacy Policy from time to time to ensure that you hear the most recent version.

Additional information
If you have any questions about this privacy policy, please contact our customer service representatives in the following ways:
Phone : +852 23951884 / 23951885
(office hours: Monday to Friday 9:00 am to 6:00 pm) (Hong Kong GMT +8);
Mailing :( (Office) Room 902, Golden Gate Commercial Building, 136 – 138 Austin Road, TST, Hong Kong
This privacy policy Chinese version and English version. If there is ambiguity between the Chinese and English versions, the English version shall prevail.

Last Updated: July 2016

Terms of Use
Welcome to, the leading on-line one-stop shop for all your cosmetics, skincare, fragrances, haircare and other personal care needs. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. owned and operated by Ausganica Limited. Any reference in these Terms of Use to shall include reference to Ausganica Limited and their respective employees and agents.

Compliance with laws
Ausganica Limited is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
We recommend delivery services for shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. Our products and shipment fees are denominated in US dollars with local currencies equivalent for reference. All orders placed are transacted in US dollars.

Order Terms
Our order terms are contained in the Help page under the sections headed Ordering and Shipping and Delivery. All orders are subject to these order terms in addition to these Terms of Use.

Our trademarks, service marks and copyright
The following trademarks and service marks belong to Ausganica Limited or its affiliates and all rights in them are reserved: Ausganica, 澳佳伊, These and other Ausganica or graphics, logos, service marks and trademarks of Ausganica Limited and its affiliates and subsidiaries may not be used without the prior written consent of Ausganica Limited or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on, are the exclusive property of are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

Use of Site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Resale Purpose is Not Permitted
All products sold are for customers' use only and shall not be commercially resold. refuse any purchasing order which it suspects is for commercial resale.

The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.
Although uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites
Occasionally, may make available a link to a third party's web site. These links will let you leave The linked sites are not under control and is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. is not responsible for webcasting or any other form of transmission received from any linked site. provides the links only as a convenience. does not endorse the site or its use or contents.

Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.

Termination may terminate or suspend your access to all or part of the site, without notice, for any conduct that, in its sole discretion, believes is in violation of any applicable law or is harmful to or a third party.

Notice may deliver notices to you by means of electronic mail, a general notice on or by post. You may give notice to at any time by means of electronic mail to or by post to the following address: Rm902, 9/F, Golden Gate Commercial Building, 136-138 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong.

Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

Governing Law
These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

These Terms of Use were last updated on August 2016

Delivery Policy
The ordered goods will be picked up by customers at office.

Returns & Exchange
30-days Goods Returns Your interest is protected by our “30-days guaranteed return policy”, we accept products sold by with not more than 30 days of receipt (based on the delivery record). Please contact us for returning information and kindly visit “Refund policy” section for more details.

Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
• Any product that is returned more than 30 days after receipt.
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any product that is not in its original condition, is damaged, or is missing parts.
• Any book and accessories.
• Any discount, clearance or sales product that has already stated non-returnable.
• Any free gift product and samples.
• In the event of dispute,’s decision shall be final and conclusive.

Exchange policy
All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

Return procedures
You can pack and send your return to us in just a few simple steps:
1. Click Contact us and select "Return & Exchange" from the enquiry type.
2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
4. Send the returning items by mail to:Ausganica Ltd., Rm 902, 9/F, Golden Gate Commercial Building, 136-138 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong.
5. All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Refund timeline
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.
Refund by Refund timeline
Alipay 2 to 3 weeks
Wechat Payment 2 to 3 weeks
Credit card (except UPOP) 4 to 6 weeks

The refund request is only available for Alipay transaction within 90 days from the date of payment is successfully received. For transaction over 90 days, the refund will be issued by online cash coupon within 1 to 2 weeks by email for substitution.
Cash refund is not available at present, for payment by using Direct Deposit, refund will be issued by cheque in Hong Kong dollar.
Orders deliver to China region, currency will be in Chinese Yuan Renminbi for selected payment methods. Whenever refund is required for Alipay or other non- Chinese Yuan Renminbi settlement orders, will issue the refund amount in currency of U.S. dollars.

Security Capabilities and Policy for Transmission of Payment Card
PayDollar is a leading, secure and reliable international paymentservice provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bitExtended Validation Certificates (EV) SSL transaction encryption. PayDollarsupports CVV/CVC check as well as 3-D secure authentication of Visa andMasterCard namely: Verified By VISA, MasterCard SecureCode for addedsecurity protection for both customers and merchant.